318 East Kawili St
Hilo, Hawai'i 96720
Tel: 808-961-4452
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COVID-19 Statement PDF Print E-mail

 

Letter from Hilo Bike Hub Inc. on Covid-19

Aloha mai e nā cycling fanatics o Hilo,

The health and safety of our customers and staff is always my #1 priority.  This has never been more important to our company than today. Our store is open, but we have taken steps to protect both you – our customer – and our staff. 

  • We are following guidelines from the CDC and governmental authorities. We are maintaining best practices for sanitation and health safety.
  • All hard surfaces, door handles, bathrooms, phones, computers and countertops are cleaned regularly from business open to business close. 
  • We are practicing social distancing amongst staff and customers.  For those looking to reduce contact, please see our convenient shopping options below.
  • All bikes taken on test rides are cleaned after each ride. 
  • Bike fitting has been suspended.
  • Any staff member that has any indication of symptoms is to stay home for both their safety as well as the safety of others.

If public transit needs to be reduced or shut down, more people will likely rely on bikes for transportation. For many people, bikes are an important part of daily life. They are transportation for cycling commuters, and for many other people bikes are a convenient, healthy, and economical way to get around. More than ever, bike shops provide an essential service to the community.

Personally, I am grateful that I can still get outdoors. Riding my bike is my way to deal with stress and get fresh air. We want to make sure you’re still able to get out and ride too. Whether you need new gear or your bike needs service, Hilo Bike Hub offers convenient ways for you to shop. 

  • Home Delivery (coming soon):
    We are working to offer Home Delivery to make the bike buying process safe and easy for you. More details to come.
  •  In-Store: 
  • – including the service department – is open 9 until 3 Monday thru Friday during the stay-at-home order. Our website is always ready for your order. And our customer service team is fully operational and waiting to answer your questions.

Despite the current uncertainty, our staff has stepped up to do whatever is needed. I am so proud of my team. When I started this company over 25 years ago, I could not have imagined the remarkable people who would join me on this ride. I have no doubt our company will be stronger because of this.

From Hilo Bike Hub’s ʻohana to yours, be well.

Naʻu me ka mahalo a me ka haʻahaʻa loa,

Na Chris

 

 

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