318 East Kawili St
Hilo, Hawai'i 96720
Tel: 808-961-4452
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Welcome to the Hilo Bike Hub Website!

Come visit Hilo Bike Hub and see why we have been voted best bike shop on the East Big Island for over 10 years!

We carry a full line of Specialized and Cannondale mountain bikes and road bikes as well as Trek hybrid, road, comfort bikes, kids bikes, and BMX. Check out our popular Gary Fisher hybrid bikes, Ellsworth US-handcrafted mountain bikes and BionX electric bike systems!

What differentiates Hilo Bike Hub from the rest? We understand the needs of our Big Island clientelle. For example, all of our adult bikes feature a pro-build assembly complete with waterproof lubrication of front and rear hubs, bottom bracket extraction and waterproof lubrication, as well as waterproof lubrication to all bolts. Full suspension bikes also receive lubrication and proper torque to all pivot bolts and linkage systems. Most bikes require between one and two hours for such an intense assembly, valued at $120. In addition, new bike sales include pro-fitting, adjusting bikes to the rider to maximize comfort as well as performance.

 

Hilo Bike Hub is Voted "Best Bike Shop" - Mahalo!

http://webads.stephensmedia.com/sites/hawaii/contests/hth/boeh13scroller.jpg The Hilo Bike Hub would like to extend a huge MAHALO for voting us 'Best Bike Shop' by the Tribune Herald's Annual Best of East Hawai`i for 2013! The Hilo Bike Hub staff is super grateful to their loyal clientele for acknowledging them for the 15th time as the Tribune Herald's Best Bike Shop of East Hawai`i. We will continue to provide top service, knowledge, and equipment to those who demand the best.  Read more on the Tribune Herald website >

 

Hawai`i's first Mountain Bike Park is official!

After twenty years of trials and tribulations, the Waiākea Forest Timber Management Area (a.k.a. the Kulani Trails) below Quarry Rd. off Stainback Hwy has formally been deemed an official trail system that is legally accessible to bicyclists!

You will be required to carry a permit to ride these trails. It can be acquired for FREE from the Department of Land and Natural Resources (DLNR) at 19 E. Kawili St. in Hilo or 66-1220A Lalamilo Rd. in Waimea. Ask for the Lower Waiākea Mountain Bicycle annual permit and trail map. Picking up permits will not only prevent fines, but the more people we have signing up for permits, the better chance we have to keep this good thing going!

Big thanks to the members of the Big Island Mountain Bike Association (BIMBA), Mauna Kea Recreation User’s Group, Chris Graper from the Hawaiʻi State Dept. of Forestry, Dennis Vierra from Nā AlaHele, and Chris Seymour who have been working hard to bring mountain biking on the Big Island to the next level! See you on the trails!

 

Hilo Bike Hub jerseys!

Pick up your very own customized Hilo Bike Hub jersey. Also makes a great unique gift for friends and family!

Supplies limited.

 

 

 

WEEKLY SPECIALS!

 

Inspired by our Big Island Ironman finishers we've started some weekly sales. Keep checking back regularly for updates on specials!

 

1st and 3rd Wednesdays of the month - buy 5 hammer gels get 1 free!

 

2nd and 4th Saturdays of the month - buy 4 tubes get 1 (of equal or lesser value) free!

 

Feel free to drop by the shop for some great deals on Ironman-specific merchandise including Profile Design water bottles, swim caps, goggles, running hats and fuel belts. And while you're at it... scroll through our catalogues and browse around for your very own triathlon bike!

 

Hopefully you caught the bug and be a participant in next year's upcoming sprint and olympic distance triathlon events! We can no doubt help you achieve this goal!

 

 

WANTED: Sales Associate & Service Mechanic

Hilo Bike Hub is looking for local talent to join our team!
E-mail us or drop off your resume to apply.  Mahalo!

SALES ASSOCIATE (Part-time)

Summary
The Sales Associate is responsible for providing exceptional customer service and product knowledge to help maintain the store’s image and drive sales performance.

Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to:
·         Clearly explain and demonstrate products to customers.
·         Utilize sales training to achieve a high level of personal sales.
·         Apply customer service skills to exceed customers’ expectations.
·         Process sales, returns, layaways and void transactions.
·         Perform bike fittings for all makes and models.
·         Assist in the daily operations of the store, including restocking, cleaning, organizing and merchandising.
·         Attend training sessions to enhance product knowledge.
·         Learn, understand and adhere to company policy, programs and standards.
·         Perform other tasks assigned by management.

Position Requirements
Experience

·         Prior sales or customer service experience.
·         Should be passionate about cycling as well as promoting the benefits of a cycling lifestyle and culture.

Skills
·         Ability to communicate and interact with a diverse population.
·         Excellent sales skills and a strong customer service focus.
·         Ability to multitask and work with many customers at one time.
·         Knowledge of computers and technology.
·         Dedication to get the job done.

Working Conditions
·         Ability to be mobile on the sales floor for extended periods of time.
·         Ability to lift up to 50 lbs while utilizing appropriate equipment and safety techniques.

 
SERVICE MECHANIC
(Part-time)

Summary
The Service Mechanic is responsible for assembling bikes, and providing mechanical repairs and maintenance to bicycles and other merchandise.

Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to:

·         Complete assembly, repairs and maintenance of bicycles, and install accessories in a timely manner.
·         Ensure understanding of customer needs and clearly explain any concerns.
·         Apply customer service skills to exceed customers’ expectations.
·         Process parts sales and check in/out bikes following proper procedures.

·         Maintain a clean work area and assist in keeping the store presentable.
·         Attend training sessions to enhance mechanical skills and familiarity of products.
·         Responsible for following all store policies and procedures.
·         Perform other tasks assigned by management.

Position Requirements
Experience

·         Prior bicycle mechanic or assembly experience preferred.

Skills

·         Ability to communicate and interact with a diverse population.
·         Mechanically inclined and solid problem solving skills.
·         Present a strong customer service focus.
·         Ability to multitask and work with many customers at one time.
·         Knowledge of computers and technology.
·         Dedication to get the job done.

Working Conditions
·         Ability to stand, sit and use hands for extended periods of time.
·         Ability to lift up to 75 lbs while utilizing appropriate equipment and safety techniques.
·         Exposure to various chemicals such as grease and cleaning solutions.

 
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