318 East Kawili St
Hilo, Hawai'i 96720
Tel: 808-961-4452
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COVID-19 Statement

 

Letter from Hilo Bike Hub Inc. on Covid-19 (revised 5/1/2020)

Aloha mai e nā cycling fanatics o Hilo,

The health and safety of our customers and staff is always my #1 priority.  This has never been more important to our company than today. Our store is open, but we have taken steps to protect both you – our customer – and our staff. 

  • We are following guidelines from the CDC and governmental authorities. We are maintaining best practices for sanitation and health safety.
  • All hard surfaces, door handles, bathrooms, phones, computers and countertops are cleaned regularly from business open to business close. 
  • We are practicing social distancing amongst staff and customers.  For those looking to reduce contact, please see our convenient shopping options below.
  • All bikes taken on test rides are cleaned after each ride. 
  • Bike fitting has been suspended.
  • Any staff member that has any indication of symptoms is to stay home for both their safety as well as the safety of others.

If public transit needs to be reduced or shut down, more people will likely rely on bikes for transportation. For many people, bikes are an important part of daily life. They are transportation for cycling commuters, and for many other people bikes are a convenient, healthy, and economical way to get around. More than ever, bike shops provide an essential service to the community.

Personally, I am grateful that I can still get outdoors. Riding my bike is my way to deal with stress and get fresh air. We want to make sure you’re still able to get out and ride too. Whether you need new gear or your bike needs service, Hilo Bike Hub offers convenient ways for you to shop. 

  • If you want to reduce contact and have your order ready for you, place your order online and pick it up. Curbside Pick-Up is available to any customer that would like to pick-up their order without entering the store
  • Curbside pick up:
    The service department is open. We offer Curbside Service Drop-Off and Pick-Up to make it easier for you to get your bike ready to ride. 
  •  In-store
  • – including the service department – is open 9 until 4 Monday thru Friday during the stay-at-home order. Our website is always ready for your order. And our customer service team is fully operational and waiting to answer your questions.

Despite the current uncertainty, our staff has stepped up to do whatever is needed. I am so proud of my team. When we started this company over 25 years ago, I could not have imagined the remarkable people who would join me on this ride. I have no doubt our company will be stronger because of this.

From the ʻohana  Hilo Bike Hub  to yours, be well.

Naʻu me ka mahalo a me ka haʻahaʻa loa,

Na Chris

 

 

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Welcome to the Hilo Bike Hub Website!

Come visit Hilo Bike Hub and help us celebrate our 25th anniversary, and see why we have been voted best bike shop on the East side of the Big Island for over 17 years (2018)!

We carry a full line of Specialized and Cannondale mountain bikes and road bikes as well as Trek hybrid, road, comfort bikes, kids bikes, and the new GT freestyle bikes. Check out our popular Trek and Specialized hybrid bikes, and Specialized electric bikes!

What differentiates Hilo Bike Hub from the rest? We understand the ruggedness of the Hawai'i Island terrain, the extreme diversity of our climate and what it does to our bicycles. The end result is building a bicycle that will meet and exceed the needs of our Big Island clientelle. For example, all of our adult bikes feature a pro-build assembly complete with waterproof lubrication of front and rear hubs, bottom bracket extraction and waterproof lubrication, as well as waterproof lubrication to all bolts. Full suspension bikes also receive lubrication and proper torque to all pivot bolts and linkage systems. Most bikes require between one and two hours for such an intense assembly, valued at $120. In addition, new bike sales include pro-fitting, adjusting bikes to the rider to maximize comfort as well as performance.New bikes receive one year of free servicing.

 

Hilo Bike Hub is Voted "Best Bike Shop" - Mahalo!

    The Hilo Bike Hub would like to extend a huge MAHALO for voting us 'Best Bike Shop' by the Tribune Herald's Annual Best of East Hawai`i for 2019! The Hilo Bike Hub staff is super grateful to our loyal clientele for acknowledging our store 20 times as the Tribune Herald's Best Bike Shop of East Hawai`i. We will continue to provide top service, knowledge, and equipment to those who demand the best.  Read more on the Tribune Herald website >

 

Hawai`i's first Mountain Bike Park is official!

After twenty years of trials and tribulations, the Waiākea Forest Timber Management Area (a.k.a. the Kulani Trails) below Quarry Rd. off Stainback Hwy has formally been deemed an official trail system that is legally accessible to bicyclists!

You will be required to carry a permit to ride these trails. It can be acquired for FREE from the Department of Land and Natural Resources (DLNR) at 19 E. Kawili St. in Hilo or 66-1220A Lalamilo Rd. in Waimea. Ask for the Lower Waiākea Mountain Bicycle annual permit and trail map. Picking up permits will not only prevent fines, but the more people we have signing up for permits, the better chance we have to keep this good thing going!

Big thanks to the members of the Big Island Mountain Bike Association (BIMBA), Mauna Kea Recreation User’s Group, Chris Graper from the Hawaiʻi State Dept. of Forestry, Dennis Vierra from Nā AlaHele, and Chris Seymour who have been working hard to bring mountain biking on the Big Island to the next level! See you on the trails!

 
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