Aloha mai Kāua e ka cycling fanatic, 

Mahalo to everyone who has supported our store-and 2025 is the beginning of our 32nd year serving the mokupuni o Hawaiʻi! We greatly appreciate all of our clientele for your patience during the last four years of challenging supply chain issues and limited hours (we are still closed on weekends). 

What differentiates Hilo Bike Hub from the rest? We understand the ruggedness of the Hawai'i Island terrain, the extreme diversity of our climate and what it does to our bicycles. The end result is building a bicycle that will meet and exceed the needs of our Big Island clientele. For example, all of our adult bikes feature a pro-build assembly complete with waterproof lubrication of front and rear hubs, bottom bracket extraction and waterproof lubrication, as well as waterproof lubrication to all bolts. Full suspension bikes also receive lubrication and proper torque to all pivot bolts and linkage systems. Most bikes require between one and two hours for such an intense assembly, valued at $120-$240. In addition, new bike sales include pro-fitting, adjusting bikes to the rider to maximize comfort as well as performance. New bikes receive one year of free servicing.

However, if you purchase a new bike directly from Trek, Specialized or Cannondale and have it sent to Hilo Bike Hub for assembly, you will get only a basic assembly, and not the overhaul assembly unless you pay the extra $120 to $240. So if you see a bike online, call us or email us. We can usually meet or beat their online price. Then by purchasing it directly through us, you will receive the overhaul assembly at no extra charge! Keep it local and let us do the work for you.

 So come and visit Hilo Bike Hub and help us celebrate our 32nd anniversary and see why we have been voted best bike shop on the East side of the Big Island for over 24 years (2023)!

 Hilo Bike Hub Statement on E-bicycles

In the E-bike world, torque (rotational force) is measured in newton-meters, while power is measured in watts. Torque is what is most important due to our island environment-going up hills. And since we are either going uphill or downhill, torque is the most relevant feature. Most e-bikes have around 50 to 60 nm (newton meters) of torque, while others deliver 80-85 nm of torque. The more newton meters of torque your motor can produce, the less hard your legs have to work to turn the pedals on your bike.

Furthermore, We have chosen the most durable, product tested e-bikes on the planet. Between Cannondale, Trek and Specialized bicycle companies, These three brands have a combined over 120 years of manufacturing experience. Yes, you do pay more for this experience, however you will own a significantly safer, more durable and easily serviceable bicycle than the fly-by-night ebikes brands that are popping up everywhere, especially in garages and on the internet. Those new brands are great at advertising, but when it comes down to who makes a more durable, dependable and more serviceable bicycle, our bikes put the little inexperienced newbies to shame. So why throw away your money on the cheap stuff, it will only end up in our landfill.

  The Hilo Bike Hub would like to extend a huge MAHALO for voting us 'Best Bike Shop' by the Tribune Herald's Annual Best of East Hawai`i for 2024! The Hilo Bike Hub staff is super grateful to our loyal clientele for acknowledging our store 25 times as the Tribune Herald's Best Bike Shop of East Hawai`i. We will continue to provide top service, knowledge, and equipment to those who demand the best.  Read more on the Tribune Herald website >

Hūlō!!!  After twenty-five years of trials and tribulations, the Ke Ala o Kūlanihākoʻi (a.k.a. the Kulani Trails) is now an official Hawaiʻi State Nā Ala Hele trail system trail, designed for the mountain bicycling experience!

We are no longer required to carry a user permit while riding these trails. A trail map will soon be made available to download, and get you out to this amazing mountain biking trail system.

Big thanks to the members of the Big Island Mountain Bike Association (BIMBA), Jackson Bauer from Hawaiʻi state Nā Ala Hele trail system, the Hawaiʻi Island Nā Ala Hele trail council (voted unanimously for this trail system) , Mauna Kea Recreation User’s Group, Chris Graper from the Hawaiʻi State Dept. of Forestry, Dennis Vierra from Nā Ala Hele, and Chris Seymour, who is also on the Nā Ala Hele trail council. It takes an army working together to bring mountain biking on the Big Island to the next level! See you on the trails!

 Hilo Bike Hub is looking for local talent to join our team!

E-mail us or drop off your resume to apply.  Mahalo!

SALES ASSOCIATE (Part-time)

Summary
The Sales Associate is responsible for providing exceptional customer service and product knowledge to help maintain the store’s image and drive sales performance.

Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to:
·         Clearly explain and demonstrate products to customers.
·         Utilize sales training to achieve a high level of personal sales.
·         Apply customer service skills to exceed customers’ expectations.
·         Process sales, returns, layaways and void transactions.
·         Perform bike fittings for all makes and models.
·         Assist in the daily operations of the store, including restocking, cleaning, organizing and merchandising.
·         Attend training sessions to enhance product knowledge.
·         Learn, understand and adhere to company policy, programs and standards.
·         Perform other tasks assigned by management.

Position Requirements
Experience
·         Prior sales or customer service experience.
·         Should be passionate about cycling as well as promoting the benefits of a cycling lifestyle and culture.

Skills
·         Ability to communicate and interact with a diverse population.
·         Excellent sales skills and a strong customer service focus.
·         Ability to multitask and work with many customers at one time.
·         Knowledge of computers and technology.
·         Dedication to get the job done.

Working Conditions
·         Ability to be mobile on the sales floor for extended periods of time.
·         Ability to lift up to 50 lbs while utilizing appropriate equipment and safety techniques.

Hilo Bike Hub is looking for local mechanical talent!
E-mail hilobikehub@gmail.com or drop off your resume.

SERVICE MECHANIC (Part-time)

Summary
The Service Mechanic is responsible for assembling bikes, and providing mechanical repairs and maintenance to bicycles and other merchandise.

Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to:
·         Complete assembly, repairs and maintenance of bicycles, and install accessories in a timely manner.
·         Ensure understanding of customer needs and clearly explain any concerns.
·         Apply customer service skills to exceed customers’ expectations.
·         Process parts sales and check in/out bikes following proper procedures.
·         Maintain a clean work area and assist in keeping the store presentable.
·         Attend training sessions to enhance mechanical skills and familiarity of products.
·         Responsible for following all store policies and procedures.
·         Perform other tasks assigned by management.

Position Requirements
Experience
·         Prior bicycle mechanic or assembly experience preferred.
Skills
·         Ability to communicate and interact with a diverse population.
·         Mechanically inclined and solid problem solving skills.
·         Present a strong customer service focus.
·         Ability to multitask and work with many customers at one time.
·         Knowledge of computers and technology.
·         Dedication to get the job done.

Working Conditions
·         Ability to stand, sit and use hands for extended periods of time.
·         Ability to lift up to 75 lbs while utilizing appropriate equipment and safety techniques.
·         Exposure to various chemicals such as grease and cleaning solutions.